FAQ
FAQ — We've Got Answers!
Welcome to the KXMIWORLD Help Zone! Got questions? We’ve answered some of the most common ones below. If you still need help, hit us up at **support@kxmiworld.com** or DM us on Instagram.
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🛒 Orders & Shipping
Q: Where do you ship?
A: We currently ship all across India! International shipping will be launching soon — stay tuned on our socials for updates.
Q: How long does delivery take?
A: Orders usually take *3–7 working days* to reach you, depending on your location. We ship fast because we know you're hyped to rep your favorite designs.
**Q: How do I track my order?**
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also check your order status in your account section.
Q: Can I cancel or change my order?
A: Orders can only be changed or canceled *within 2 hours* of placing them. After that, they’re already on their way to becoming your new favorite outfit.
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### 👕 Products & Sizing
**Q: What sizes do you offer?**
A: Most products come in sizes *XS to XXL*, and we’re working on expanding our size range. Each product page has a size chart for the perfect fit.
Q: Are your products unisex?
A: Yes! Most of our pieces are designed to be gender-neutral. Style knows no boundaries.
Q: How are your anime designs made?
A: Every design is **originally illustrated** by our in-house artists or in collaboration with indie creators — no copyright issues, just straight-up fan-powered creativity.
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### 💸 Payments & Discounts
Q: What payment methods do you accept?
A: We accept cash on delivery only right now.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available across most pin codes in India. COD charges may apply.
Q: Do you offer discounts or promo codes?
A: Yup! Keep an eye out for special drops, limited-time offers, and exclusive codes on our Instagram and newsletter.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: You can return or exchange items within **7 days of delivery**, as long as they’re unused and in original condition. Some items (like limited drops) may not be eligible.
Q: How do I initiate a return?
A: Email us at **support@kxmiworld.com** with your order number and reason for return. We’ll take it from there.
📦 Packaging & Sustainability
Q: Is your packaging eco-friendly?
A: Yes! We use **recyclable and biodegradable materials** whenever possible — because we care about the planet as much as the fit.
🧠 Still Confused?
No worries — we’ve got you!
Reach out to us at **support@kxmiworld.com** or DM us on Instagram @kxmiworld and our team will help you out.